The issue was resolved when the player received the money after 22 days, albeit slightly less than expected due owo possible exchange rates or fees. The complaint państwa marked as resolved after the player confirmed receipt of funds. The player from Germany had a nadprogram at Hellspin, met the wagering requirements, and won €300 without an active nadprogram. After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged premia term violation. She had yet to receive an account statement from support.
The Player’s Winnings Were Capped
The casino provided us with the information that the destination wallet address from the provided transaction confirmation does not belong jest to its payment processor. Moreover, the data provided aby the player contain different data, which does not match his claims. Therefore, after gathering all available information, we consider the complaint unjustified. The player from Brazil has requested a withdrawal prior owo submitting this complaint. Unfortunately, their winnings haven’t been received yet.
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It’s great that everything has been going well so far, and we hope that when you hit that big win, the cashout experience will be just as smooth! Thanks again for sharing your experience, and we look forward jest to providing you with even more exciting moments in the future. We’re sorry jest to hear that the no deposit free spins didn’t meet your expectations.
Banking:
The player struggles owo withdraw his balance due ongoing verification. I thought they will only cover top European leagues, but they had local fixtures in Asia and Africa too. Showing advertises on YouTube even if gambling ones are blocked.
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We had advised the player owo be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. We also extended the timer for the player’s response żeby 7 days. However, due to the player’s lack of response to our messages and questions, we were unable jest to investigate further and had owo reject the complaint. The player from Quebec deposited $300 and won $9,097 at Hellspin Casino, but faced verification issues and account closure without explanation.
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Play games, stay loyal and you could see your efforts rewarded. The VIP system consists of 12 levels and your participation begins from the moment of the first deposit. The best offer is its welcome premia that rewards you on your first two deposits. Loyal players can take advantage of a reload premia every Wednesday. Grabbed the welcome nadprogram when I signed up, got a 100% match. Took me a while jest to clear, and I barely walked away with €80 after grinding slots.
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The casino had been asked owo provide further information regarding these bets, but they had not responded. Consequently, the complaint had been closed as ‘unresolved’. The player was asked to obtain the full history from the casino so that the situation could be further investigated.
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